A London-based loyalty and rewards platform that helps online shops keep customers coming back.
LoyaltyLion makes software that helps online shops reward their customers and encourage them to buy again. Merchants can set up points, rewards, referrals and other perks, and use data to see what keeps shoppers loyal. The company says more than 10,000 online brands use it, and that it is rated highly on the review site G2 for loyalty management. Its site says it is ranked number one in loyalty management on G2 and number eight on a Best UK Software 2024 list, which are claims from the company itself. It also appears on the Deloitte Fast 50 and FT 1000 lists.
LoyaltyLion's stated mission is to help online merchants compete on customer experience, not only on price and delivery, in what it calls the age of Amazon. In other words, it argues that small and mid-sized online shops win loyal shoppers by being friendly and rewarding, not just cheap. Its customer support team describes its own purpose as making relationships the foundation of commerce. We did not find a formal values section on the pages we read.
The company was founded in 2012 and is headquartered in London, with a hybrid working policy that asks people to be in its Farringdon office at least two days a week. A job advert says staff can work from abroad for up to 30 days a year. A company profile gave a headcount of around 106 people. Job adverts are also listed for a London or United States based customer support lead, which shows it works with customers on both sides of the Atlantic. Other adverts on London job boards are for account executive and partnerships executive roles, covering the people who talk to online merchants and to other software companies.
LoyaltyLion lists benefits in its job adverts, including 25 days of holiday plus bank holidays, equity for permanent staff, a home-office budget, a cycle scheme, private medical and life insurance, and a learning budget. The job advert also mentions company days out, events and social activities. These are the company's own claims, so check them when you apply.
The roles seen on job boards include customer support executive, account executive, partnerships executive and senior content marketing executive. That mix shows how a software company needs communicators, sellers, writers and relationship builders as well as engineers. If you like the idea of working with online brands and understanding why shoppers stay loyal, LoyaltyLion is a good company to explore.
Website: loyaltylion.com
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