A London-based last-mile delivery platform that connects shops, restaurants and other businesses with independent couriers for same-day and on-demand deliveries.
Stuart is a delivery platform. Businesses such as shops, grocers and restaurants use its website, app or connection to their own systems to book a courier, set prices and track the delivery. Its website says it works with Shopify, WooCommerce and Deliverect, and that its couriers use bicycles, electric scooters, cars and vans. The company describes itself on a jobs site as Europe's leading last-mile B2B delivery platform, offering instant, same-day and next-day delivery. Last-mile means the final step of a delivery, from a local hub or shop to the customer's door.
Stuart was founded in 2015 by Clement Benoit and Benjamin Chemla, who had earlier run Resto-In, a restaurant delivery marketplace, according to a 2016 trade report. It launched in Paris, London and Barcelona, and in London in September 2016 with more than 70 companies signed up, including Burger King and Kiko Cosmetics. The French postal group La Poste, through its Geopost arm, backed it and later bought it, and in 2023 Geopost sold it to the investment firm Mutares. We found no formal mission statement. Mutares describes Stuart's mission as sustainable urban logistics, and Stuart's website talks about building a modern delivery ecosystem, and marks its tenth anniversary.
London is one of Stuart's three headquarters locations, alongside Paris and Barcelona, and it is the only office listed on the Built In London jobs page. The company says it operates in about 150 cities across France, Spain, Poland, Portugal, Italy and the UK, although Mutares gives a figure of over 130 cities, so numbers vary by source and date. Stuart's website says it delivers across the UK, including major cities and regional centres, but it does not list which ones, and we could not confirm them.
Built In lists about 500 employees. On its website Stuart claims that over 80% of its deliveries are carbon-neutral and that its couriers have covered 455 million kilometres. These are company claims. Most of Stuart's couriers are independent, and a 2016 report says they were paid per delivery. The jobs page does not describe the day-to-day culture, so we have not guessed at it. Students interested in the gig economy should read about how independent couriers are paid and treated across the industry, as it is an active debate.
As a platform company, Stuart employs a different mix from a traditional parcel firm. Software engineers and data analysts build the matching and tracking systems, and product and design teams shape the apps. City operations teams recruit and support couriers and keep deliveries on time, while sales and account managers work with retailers, grocers and restaurants. Customer support, finance and people teams keep it all running. If you like technology and want to see how an app connects people in the real world, Stuart is a good example.
Website: stuart.com
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